Job Description

About Us
Our team culture empowers you to take ownership of your work and its outcomes. We are looking for self-motivated individuals who can collaborate effectively, solve complex problems, and adapt to ambiguity. You will have the opportunity to design and deliver impactful solutions, while continuously learning and exploring new tools and methods.

Worksite Option
This position is fully on-site.

Minimum Qualifications:

Requires a high school diploma and two years of relevant experience
Preferred Qualifications:

Bachelor's degree, or three years of related coursework or employment experience in information technology
Three years' experience in a desktop support, help desk, and/or technical support environment
Extensive knowledge and hands-on experience in the configuration and administration of desktop operating systems (including Windows 8/Windows 10/Windows 11 and Mac OSX workstations) for users in a multi-user LAN environment
Extensive knowledge and experience with workstation hardware (installation, configuration, troubleshooting, repair and understanding the relationship between the hardware and the operating system)
Working knowledge of networking technology/concepts
Experience working in a fast-paced environment, assisting staff with varied technical and business systems needs
Analytical and problem-solving skills to troubleshoot systems problems
Manage multiple high priority initiatives in a fast-paced, highly technical environment
Effective written and verbal communication skills; effective interpersonal skills in communicating technical IT issues to a non-technical customers
Demonstrated strong customer service skills
Ability to work independently and as part of a team
Must be able to exercise individual judgement on solutions to problems, technology recommendations and service assistance
Hands-on training and/or experience in supporting user access to Windows Active Directory environment
Extensive knowledge and use of more complex Window-based applications, such as databases in a multi-user environment
Experience with desktop management, such as Microsoft System Center Configuration Manager
Experience working in a higher education environment
MCSE certification
Broad experience with mobile devices and the support of mobile devices (iOS, Android devices, Windows, Mobile, etc)
Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

How to Apply
Please submit the following documents:

Cover Letter
Resume
Three references with complete contact information