Job Description

Organizational Unit Overview
The Department for People Operations, Success, and Opportunity (POSO) supports the University’s mission through strong partnerships, excellent service, and people-centered programs. Central to ECU’s strategic priority for workforce success, POSO provides leadership to the university’s innovative and dynamic efforts to recruit, retain, develop, and support a thriving workforce and foster an equal opportunity learning and working environment. We seek to be recognized as a strategic partner and innovator – aligning services with university priorities, enabling community success, and contributing to long-term institutional goals.

Compliance and personnel matters administered by this unit are governed by federal and state laws, regulations, statutes, and policies including but not limited to Title VII of the Civil Rights Act of 1964, as amended; Title IX of the Education Amendments of 1972; the Equal Pay Act of 1963, as amended; the Age Discrimination in Employment Act of 1967, as amended; the Rehabilitation Act of 1973, as amended; the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended (VEVRAA); the Americans with Disabilities Act of 1990, as amended; the N.C. General Statutes 126-16, as amended; the UNC Policy Manual; and The Code of the University of North Carolina.
Job Duties
Reporting to the Associate Vice Chancellor and Deputy Chief People Officer, the Senior Director for Operations provides strategic leadership and management for core operational functions within the Department for People Operations, Success, and Opportunity (POSO) service delivery model. This role is responsible for developing and implementing an integrated strategy across the administrative areas of Care & Solutions, Eligibility & Records, and People Data Management. The Senior Director ensures high-quality service delivery for case management, onboarding/offboarding, employee records, and people data management, optimizing technology and data while ensuring compliance and institutional efficiency. As a member of the POSO leadership team, the Senior Director collaborates with POSO leaders to align areas within the Operations portfolio to university and department goals, compliance standards, and service expectations.

Key responsibilities include:
Translating University and POSO priorities to create and operationalize a unified strategic vision and a multi-year roadmap for the Operations functional area. (30%)
Leading, developing, and coaching a high performing team of directors and professionals focusing on innovation, modernized practice, operational excellence, accountability, and well-being. (20%)
Leveraging technology and data to enhance customer service and assess service level agreement standards and serving as the lead POSO Salesforce People360 administrator. (30%)
Engaging stakeholders and promoting POSO’s practices and protocols related to POSO operations, change management, and data infrastructure. (20%)

Contingent upon availability of funds.
Minimum Education/Experience
Advanced degree with 3 years of experience or Bachelor’s degree with 5 years experience

All degrees must be received from appropriately accredited institutions.
License or Certification Required by Statute or Regulation
None
Preferred Experience, Skills, Training/Education
Detail-oriented, proven leadership experience in managing cross-functional teams within a human resource setting, demonstrated ability to manage multiple priorities effectively, expertise in data analysis and performance metrics to inform decision-making and improve operational efficiency
Special Instructions to Applicant
East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant
In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.